Corporate Trainer September 2022 - Present

Navy Federal Credit Union Pensacola, FL, USA

• Presented information with a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
• Facilitates classroom interactions to ensure optimum engagement levels from participants
• Implements and facilitates training programs for assigned areas of business
• Plans, coordinates, manages & delivers (technical, soft skill, skill builder and/or member service) training program
• Conducts training sessions, monitor effectiveness, and recommend program modifications

Chief Executive Officer (CEO) October 2015 - Present

The Fortitude Institute Pensacola, FL, USA

• Analyzed operations to evaluate the performance of client company to implement program improvement.
• Delivered speeches, and wrote articles, at conferences and professional groups to promote services, and exchange ideas.
• Administered performance gap analysis of employees identifying strategical or tactical solutions
• Evaluated client business needs to assess necessary competencies and skills to improve talent and leadership performance
• Delivered speeches, wrote articles, or presented information at meetings or conventions to promote services, exchange ideas, or accomplish objectives.

Talent Acquisition Manager December 2020 - July 2022

Aligned Mortgage San Antonio, TX, USA

• Maintained records and compiled statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.
• Conducted exit interviews to identify reasons for employee termination.
• Identified staff vacancies and recruited, interviewed, and selected applicants.
• Partnered with community partners in sourcing and hiring Veteran and Military Spouse Hiring ( Hiring Our Heroes, Skillbridge, etc.)
• Planned and implemented recruitment branding activities

Member Service Representative September 2011 - September 2013

Navy Federal Credit Union Mission Valley, San Diego, CA, USA

• Performed a variety of account maintenance functions updates
• Interviewed and counseled members on financial matters, products, and services to meet their current financial needs
• Educated and assisted members in financial awareness and availability of resources available
• Analyzed and researched problems related to financial accounts resulting in member satisfaction
• Screened membership applications to determine applicants' eligibility according to NFCU's policies and Federal regulations

Chairman of Casework and Client Services August 2009 - September 2010

Navy Marine Corps Relief Society Signonella, Italy

• Evaluated and revised volunteer training curriculum resulting in greater proficiency among caseworkers and client services
• Facilitated onboard training for case work counselors and client service volunteers
• Designed and facilitated classroom-style financial education instruction for Naval Base Sigonella
• Facilitated intercultural outreach with local Italian agencies and base commands
• Interviewed and assisted in volunteer recruiting and placement