Jose A Fiallos

Navy NCC-1617 E-7, Active Duty

San Antonio, TX

Years of Service: 23 years, April 1990 - June 2013


Experience

CPU Enrollment Representative , Humana,
September 2020 - Present

Return to Station Manager, Amazon,
June 2019 - August 2020

Department Supervisor, Homedepot,
August 2013 - June 2019

Education

Network System Administrator, ITT Technical Institute ,
December 2013 - June 2015

Work Experience

CPU Enrollment Representative September 2020 - Present

Humana San Antonio, TX, USA

  • • 98% of Group Medicare clients renewed plus 59 new groups sold for 2021
  • • 6,167 plans were set up for Individual Medicare, Medicaid and Group Medicare
  • • 450K enrollment applications were processed in the month of October at an astonishing 99.4% timeliness rate (record high)
  • • 84% of all applications didn’t require any manual intervention (another record)
  • • 0 failed compliance metrics in October
  • • 99.9% communication accuracy

Return to Station Manager June 2019 - August 2020

Amazon San Antonio, TX, USA

  • Use data-driven decision making to achieve daily operational excellence.
  • Leverage quantitative analysis to identify best practices that improve customer, cost, and delivery partner outcomes.
  • Develop processes and systems to achieve metrics, often requiring scrappy solutions to temporarily overcome technical limitations.
  • Execute routing and planning for assigned station with thousands of packages, through use of tools and coordination with the delivery service provider and managers.
  • Last-mile customer experience, last-mile cost, and delivery partner experience.

Department Supervisor August 2013 - June 2019

Homedepot San Antonio, TX, USA

  • Interviewed, hired, trained, and mentored 20+ staff; provided performance feedback and suggested process improvement strategies to help team earn promotions.
  • Applied consultative selling strategy to understand needs of customer and employed proactive selling approach when scheduling on-going follow-ups with sales opportunities.
  • Submitted weekly and monthly reports with 100% accuracy and within allocated time frame.
  • Built relationships with larger Pro contractor customers and leveraged opportunities to deploy product and account management solutions, resulting in sales gains.
  • Collaborated with cross-functional departments to increase customer satisfaction and sales.

Department Manager May 2009 - June 2013

Navy | NCC-1617 | E-7 | Naples Italy

  • Demonstrated sound critical reasoning skills when assessing business situations, reaching conclusions, and making decisions.
  • Selected the best location to position organization assets to facilitate ease of operation.
  • Led and influenced subordinate operations managers and team leaders to accomplish critical tasks and achieve department objectives.
  • Effectively used strong communication and group problem-solving skills to remove obstacles and achieve business results.
  • Always took initiative to accomplish the mission in the absence of direction and guidance from higher headquarters.
  • Positioned the organization to achieve the vision and mission of the organization's higher headquarters.

Career/Employment Guidance Counselor May 2005 - May 2009

Navy | NCC-1617 | E-7 | Jacksonville, FL, USA

  • Provided resume advice and guidance by suggesting appropriate resume formats and recommending how and where candidates should forward their resumes.
  • Provided appropriate and relevant labor market information to help candidates in their job search.
  • Demonstrated knowledge and willingness to use information about transferable skills from one industry or occupation to another to advise candidates.
  • Collaborated with candidates to determine what services were needed to meet the candidates' job search and career goals.
  • Provided expert job search guidance and career advice.
  • Proactively assisted candidates locate and apply for jobs that matched their skills and expectations
  • Leveraged a thorough familiarity with electronic, print and other resources help candidates facilitate their resume preparation and job applications.

Leadership Training and Development Instructor May 2002 - May 2005

Navy | NCC-1617 | E-6 | Great Lakes, North Chicago, IL, USA

  • Provided employee leadership training in the areas of professional presence: 1) professional bearing, 2) fitness, 3) confidence, and 4) resilience.
  • Taught courses in performance analysis, cause analysis, complex problem-solving, decision-making, and effective communication.
  • Delivered employee leadership training in the areas of personal character: 1) adherence to personal & organizational values, 2) displaying empathy, and 3) possessing discipline.
  • Delivered employee leadership training to enable leaders to build cohesive, disciplined teams and lead effectively in any organizational setting.
  • Developed leaders to be capable of training and preparing an organization to accomplish their assigned mission.

Team Leader Public Affairs Department June 1995 - June 1998

Navy | NCR-1627 | E-6 | Dallas, TX, USA

  • Developed and executed integrated communications products including website, print publications, newsletters, online communications, media and public relations.
  • Developed, integrated, and implemented public relations activities designed to enhance organization brand.
  • Worked with the organizational leaders to achieve organizational goals and objectives by administering the communications and public relations initiatives.
  • Enhanced meaningful relationships with targeted, high-level external audiences.
  • Led and influenced public relations subordinate team members to accomplish critical tasks and achieve organization objectives.
  • Employed a public relations leadership operations process to visualize, describe, direct, and assess the work while achieving the end result.
  • Demonstrated sound critical reasoning skills when assessing situations, reaching conclusions, and making decisions.
  • Positioned the organization to achieve the vision and mission of the organization's higher headquarters.
  • Effectively used strong communication and group problem-solving skills to remove obstacles and achieve team results.
  • Demonstrated a unique capacity to assess situations effectively and draw sound conclusions.
  • Identified, contended for, allocated and managed resources to ensure mission accomplishment.

Top Skills

Skills Verified by Purepost

AWARDS

Navy & Marine Corps Achievement Medal

May 2009

Navy & Marine Corps Commendation Medal

October 2005

Commandant's Letter of Commendation

October 2005

Commandant's Letter of Commendation

December 2004

Commandant's Letter of Commendation

December 2004

Commandant's Letter of Commendation

July 2003

Commandant's Letter of Commendation

June 2002

Navy & Marine Corps Achievement Medal

November 2001

Navy & Marine Corps Achievement Medal

March 2001

Commandant's Letter of Commendation

March 2000

Navy & Marine Corps Achievement Medal

June 1998

Navy & Marine Corps Achievement Medal

November 1996

Commandant's Letter of Commendation

October 1996

Commandant's Letter of Commendation

August 1996

Navy & Marine Corps Achievement Medal

June 1995

Training and Certifications

Microsoft Excel

October 2019

Miosoft Outlook

August 2019

Microsoft Powerpoint

July 2019

Communication Skill for the Workplace

May 2019

Microsoft Word

April 2019

Learning Online

March 2019

Certified Federal Job Search Trainer

August 2012

Center for Credentialing & Education

December 2011

Master Training Specialist

October 2005

EDUCATION

Network System Administrator, Computer Science

ITT Technical Institute , Kennesaw, GA, USA

December 2013 - June 2015 , GPA: 3.5