Event Security Guard May 2019 - Present

Spurs Sports& Entertainment San Antonio, TX, USA

• Regulate and control access to restricted and secure areas (i.e. event level, receiving dock, locker rooms, and other sensitive areas).
• Monitor, patrol and respond to alarms/emergency situations inside/outside the AT&T Center/Toyota Field and grounds. Provide quick, professional and effective response in security and/or safety related situations.
• Serve and interact with guests attending AT&T Center/Toyota Field games and events
• Complete effective communication, both verbally and written where appropriate, in situations where reports are generated, or direction is needed
• Consistently and appropriately problem solve, identify, diagnose, and resolve safety concerns

Assistant Manager Human Resources Department August 2009 - November 2013

Air Force | 3S071 | E-7 | JBSA Randolph, TX, USA

• Evaluated/edited/resolved customer web feedback issues and monitored customers interaction/web keyword search
• Reviewed/posted/tested/maintained 8K Knowledge Articles (KAs) ensuring standardization and customer availability
• Oversaw/conducted training for assigned personnel and Air Force Personnel Center (AFPC)/Air Reserve Personnel Center (ARPC)/Air National Guard (ANG)
• Facilitated web improvement/clean-up project; reviewed 172 online articles; 57 deleted; 37 created for Air Force users
• C0-authored first Total Force customer communications governance; captured functions/processes; already used for 49K user messages
• Analyzed Knowledge Management (KM) efficiency for 2.2K internal/3.3M external Total Force (TF) web customers
• Prepared employees for assignments by establishing and conducting orientation and training programs.
• Counseled managers on candidate selection, conducting and analyzing exit interviews, and recommending changes.
• Provided day-to-day direction for the overall administration, coordination, and evaluation of the department's human resource functions.
• Maintained the department work structure by updating job requirements and job descriptions for all positions.
• Coordinated directly with organizational leaders at all levels to provide human resource advice and counsel.
• Processed routine day-to-day tasks such as preparing personnel status and strength reports, preparing personnel awards, and other administrative support as required.

Assistant Manager Human Resources Department January 2008 - October 2009

Air Force | 3S071 | E-7 | Davis Monthan Air Force Base, Tucson, AZ, USA

• Led the Unit Control Center during two exercise recalls in maintaining 100 percent accountability of 1,172 personnel
• Knowledge of personnel processes led to vast improvement in the accuracy of duty tracking systems and reports
• Excellent work produced 45 percent fewer errors which improved the Davis-Monthan AFB, AZ average by 24 percent
• Processed 1,000 Leaveweb actions, resulted in zero findings during the Comptroller Squadron Staff Assistant Visit
• Ensured the Vice Commander, Twelfth Air Force (Air Forces Southern), had the correct administrative strategic picture through production of a fully comprehensive personnel action briefing
• Demonstrated a unique capacity to assess situations effectively and draw sound conclusions.
• Oversaw employee relations issues by responding to employee complaints, refereeing disputes, firing employees, and administering disciplinary procedures.
• Coordinated directly with organizational leaders at all levels to provide human resource advice and counsel.
• Employed a leadership operations process to visualize, describe, direct, and assess the HR work process while achieving the end result.
• Demonstrated sound critical reasoning skills when assessing situations, reaching conclusions, and making decisions.

Assistant Manager Human Resources Department January 2007 - August 2009

Air Force | 3S071 | E-7 | Davis Monthan Air Force Base, Tucson, AZ, USA

• Corrected Enlisted and Officer Performance Report negative timeline trends, boosting squadron on-time rate by 30 percent in just on month
• Managed a 100 percent squadron records review, scrubbing over 540 personnel
• Ensured personnel readings of squadron deployers processing 106 Airman in support of Operation ENDURING and IRAQI FREEDOM
• Provided day-to-day direction for the overall administration, coordination, and evaluation of the department's human resource functions.
• Oversaw employee safety, welfare, wellness, and health.
• Prepared employees for assignments by establishing and conducting orientation and training programs.
• Monitored employees' short-term and long-term medical leaves and ensured the organization's compliance with FMLA and HIPAA regulations.
• Developed human resource planning models to identify competency, knowledge, and talent gaps; and developed specific programs for the filling of the gaps.