Team Leader Logistics Department March 2018 - Present

Army | 92Y | E-5 | Fort Hood, TX, USA

• A leader role model who exhibited high standards, discipline and provided effective examples through personal actions.
• Led and influenced subordinate team leads and team members to accomplish critical tasks and achieve organization objectives.
• Managed key aspects of the logistics department order cycle to enhance business development and ensured sustainability and customer satisfaction.

Goverment Travel Card Program Coordinator August 2015 - February 2018

United States Army Rose Barracks, Germany

• •Performed audits with the local Defense Travel Administrator to ensure our cardholders’ profile information was accurate
• •Assisted in the preparation of reports recommending improvements in accounting methods, information systems, program operations, and internal and other management controls
• •Worked with customers via telephone and in person to solve issues and complete enrollment to the Government Travel Card Program

Reconcilliation Analyst September 2014 - April 2015

Fifth Third Bank Cincinnati, Ohio

• •Developed a series of spreadsheets and reports that made the reconciliation process more efficient and accurate
• •Provided relevant, timely financial information to business finance departments to resolve financial accounting discrepancies
• •Collaborated with Company Financial Specialists to help determine the scope of each reconciliation and develop a goal for each meeting

Insurance Sales Associate May 2014 - August 2014

State Farm Insurance Cincinnati, OH

• •Exhibited superior customer service by helping clients find suitable coverages according to their assets as well as state guidelines
• •Followed up with prospects and members daily, resulting into increased enrollment in Auto Insurance plans and an average of four sales per day
• •Answered customer inquiries regarding coverage levels and informed them of policy enhancements to ensure customer satisfaction

Business Division Student Assistant April 2013 - May 2014

Mount St. Joseph University Cincinnati, OH

• •Represented the department professionally at campus wide events, including information sessions and fairs
• •Maintained students’ database and accurately tracked data using a variety of systems
• •Provided excellent customer service to diverse group of clients, including students, employers, and visitors by answering phone calls, emails, and in-person inquiries