Team Leader Administration Department November 1999 - Present

Army | 42A | E-6 | Reserve Fort Sam Houston, San Antonio, TX, USA

• Collected data for financial reports and interpreted financial information to managerial staff while recommending further courses of action for a $$ budget.
• Processed routine day-to-day tasks such as preparing personnel status and strength reports, preparing personnel awards, and other administrative support as required.
• Represented the team and the organization as a business role model who exhibited high standards, discipline and provided effective examples through personnel actions.

Customer Service Representative June 2017 - February 2019

Alorica San Antonio, TX, USA

• Processed move orders for customers requesting to relocate cable services upon moving
• Assisted customers during inbound calls for customer inquiries, complaints, and concerns
• Transferred calls to the appropriate departments for respective assistance