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    <h4 style="margin-top: 0px; margin-bottom: 25px;">Ability to Make Products Function Effectively for Customers</h4>

<p style="margin-bottom: 22px;">The ability to have a deep understanding of how products work just like a customer who uses it every day would.  Specifically, it is the ability to know your product from front-to-back, so that you will know how to help the customer when they run into problems. It is the ability to conduct effective troubleshooting and a positive customer service assistance attitude that leads to a positive outcome.</p>

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	 Synonyms: Ability to Perform Every Task and Operate Any Piece of Equipment or Weapons System that Your Team Members are Responsible For, Ability to Care for Every Service Member
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  <p class="bold">Key Actions of Individuals with This Skill</p>
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      <li>Demonstrates product knowledge, a genuine care for customers, ability to read customers, clear communications skills, ability to use positive language, a calming presence, goal oriented focus, ability to handle surprises, persuasion skills, tenacity, closing ability, and willingness to learn</li>    
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  <p class="bold">Interview Prep Questions</p>
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  	  <li>Describe a time when you demonstrated your ability to perform unit tasks and operate specific weapons system that was not your primary responsibility.</li>
  	  <li>Describe a time when you had to troubleshoot and repair a unit weapons system that your team members could not fix in order to accomplish and important mission.</li>
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