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    <h4 style="margin-top: 0px; margin-bottom: 25px;">Hands-on Competence in Delivering Products and Services</h4>

<p style="margin-bottom: 22px;">The ability to directly engage with customers to provide products and/or services to benefit customers. It is the ability to ensure that products and/or services that meet or exceed customer expectations result in customer satisfaction. Quality is the expected product/service being realized.</p>

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	 Synonyms: Products/Services Features Enhance Customer Satisfaction, Products/Services are Free from Deficiency, Products/Services Provide Technical Quality, Products/Services Provide Functional Quality
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  <p class="bold">Key Actions of Individuals with This Skill</p>
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      <li>Providing Products/Services with Features Enhance Customer Satisfaction</li>    
      <li>Providing Products/Services that are free from Deficiency</li>    
      <li>Providing Products/Services that provide Technical Quality</li>    
      <li>Providing Products/Services that provide Functional Quality</li>    
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  <p class="bold">Interview Prep Questions</p>
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  	  <li>Describe a time when you had demonstrate the technical and functional quality of products and/or services to satisfy customer expectations.</li>
  	  <li>Describe a time when you had to deliver products and/or services to meet and satisfy customer demands.</li>
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