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    <h4 style="margin-top: 0px; margin-bottom: 25px;">Meeting and Exceeding Customer Needs</h4>

<p style="margin-bottom: 22px;">The ability to understand and anticipate customer needs, dealing effectively with customer feedback and metrics, and implementing employee training programs that create exceptional customer service values. It is the skill to engage customers developing a deep understanding of who your customers are that in turn positions you to anticipate their needs and sustain strong customer relationships.</p>

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	 Synonyms: Understanding and Anticipating Unit Requirements, Meeting and Exceeding Unit Objectives, Meeting and Exceeding Tasks, Conditions, and Standards
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  <p class="bold">Key Actions of Individuals with This Skill</p>
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      <li>Works tirelessly to understand who the organization&#39;s customers are</li>    
      <li>Continually searches for ways to improve customer/client service</li>    
      <li>Creates systems and processes that make it easy for customers to do business with the company</li>    
      <li>Develops and promotes a clear understanding of the customer&#39;s business</li>    
      <li>Develops and provides a unified approach to serving the customer</li>    
      <li>Develops and provides flexible options to enable employees to meet customer needs</li>    
      <li>Ensures a level of customer service that differentiates the organization from the competition</li>    
      <li>Ensures that customer issues are resolved</li>    
      <li>Facilitates multiple connections between the company and customer organizations</li>    
      <li>Finds ways to involve coworkers who don&#39;t normally have contact with customers</li>    
      <li>Hires the right people to meet customer needs</li>    
      <li>Identifies and anticipates customer requirements, expectations, and needs</li>    
      <li>Measures customer focus performance</li>    
      <li>Meets commitments to customers/clients</li>    
      <li>Motivates and rewards excellence in customer focus</li>    
      <li>Provides customers with a variety of options for offering feedback</li>    
      <li>Provides value to customers beyond their expectations</li>    
      <li>Removes barriers so the company can provide exceptional customer service</li>    
      <li>Responds to customer feedback</li>    
      <li>Sets high standards for customer service</li>    
      <li>Trains for customer focus</li>    
      <li>Understands and addresses the customer implications of process changes</li>    
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  <p class="bold">Interview Prep Questions</p>
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  	  <li>Describe a time when you identified and anticipated unit requirements in order to meet and exceeds mission objectives.</li>
  	  <li>Describe a time when you met with your team and promoted a clear understanding of higher headquarters objectives in order to achieve mission accomplishments.</li>
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