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    <h4 style="margin-top: 0px; margin-bottom: 25px;">Managing and Improving the Process</h4>

<p style="margin-bottom: 22px;">The ability to oversee and review numerous processes for their success rate and their efficiency, and to make sure they produce the best outcomes. This skill also requires the ability for one to understand how people relate to processes, to be able to evaluate and create new ways of doing things, and to make sure that one is incorporating input from all key stakeholders.</p>

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	 Synonyms: Process Improvement, Incremental Improvement
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  <p class="bold">Key Actions of Individuals with This Skill</p>
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      <li>Defines and communicates expectations for quality outcomes</li>    
      <li>Analyzes process breakdowns to ensure that lessons are learned</li>    
      <li>Designates process owners who are accountable for successful execution</li>    
      <li>Develops common process-management tool and methods</li>    
      <li>Ensures currency of process standards and process documentation</li>    
      <li>Helps others understand the impact of variation and how to manage it</li>    
      <li>Identifies and implements the appropriate work structures and processes to accomplish goals</li>    
      <li>Identifies ways to streamline and/or improve efficiency of work</li>    
      <li>Integrates input from stakeholders to prioritize process-improvement efforts</li>    
      <li>Investigates and adopts best practices and lessons learned from within and outside the organization</li>    
      <li>Manages quality by using data to identify trends and track process</li>    
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  <p class="bold">Interview Prep Questions</p>
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  	  <li>Describe a time when you analyzed process breakdowns and then recommended and implemented improvements to enhance unit performance.</li>
  	  <li>Describe a time when you identified implemented the improved unit work procedures and methods to accomplish goals.</li>
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